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returns policy

 

 

 

REASON FOR RETURN

DETAIL

TIME LIMIT FROM

DELIVERY DATE

INNER/OUTER

PACKAGING

SPECIAL CONDITIONS

AND ACTION

No longer required

The product is not required.

10 Working Days

Factory fresh re-saleable condition.  All original packaging, not written upon and no permanent labels attached.

Accepted returns will be credited.

 

Picking Error

The correct product was ordered but an incorrect product was sent in

Error.

10 Working Days

Factory fresh re-saleable condition.  All original packaging, not written upon and no permanent labels attached.

Credited.

 

Replacement goods will be invoiced in the normal way.

Faulty Product

The product has a manufacturing fault/a part is missing/any problem totally attributed to the manufacturer

Subject to manufacturers warranty period

Factory fresh re-saleable condition.  All original packaging, not written upon and no permanent labels attached.

Electronic Products are subject to the Manufacturer’s guarantee, returned to the manufacturer for repair, replacement/and or credit.

 

Computer Consumables- a print example is required for faulty print cartridges and/or an Engineers Report.

Damaged Product

The product has been dropped/squashed/ scratched/dented in transit and is unfit for use.

3 Working Days

All original packaging, not written upon and no permanent labels attached.

Accepted returns will be credited.

 

Replacement goods will be invoiced in the normal way.

Shortages

Short deliveries must be advised within 3 working days

3 Working Days

 

 

 

N.B. PRODUCTS WHICH ARE ‘SPECIALS’ I.E. NON CATALOGUE ITEMS, FOOD ITEMS, FURNITURE, PRINTED ITEMS, DATED ITEMS

AND ANY SPECIAL MAKE ITEMS ARE NOT RETURNABLE.

 

SOME ELECTRICAL ITEMS ARE UNAVAILALE FOR RETURN PLEASE CHECK WITH OUR SALES OFFICE.

ALL FOOD ITEMS AND DATED PRODUCTS SUCH AS DIARIES ARE NON-RETURNABLE.                     13/04/05